LYNX Branded Tape Drive Support

LYNX Branded Tape Drive Support

If you require technical support or have any technical queries regarding your Lynx product, we are here to help you. Our friendly support staff are available from 9am-5pm AEST, Monday to Friday. 

Phone: 1300 112 111 
Phone: +61 2 9663 4855

If you are experiencing issues with your Lynx drive, you may be eligible for a Warranty replacement.

Before logging a claim we recommend downloading ‘HPE Library and Tape Tools’ for diagnostics, or alternatively contacting our Tech Support team for help.

Warranty Claim

To register your warranty claim, simply follow the link below. Once submitted our support team will be in contact to confirm the replacement and issue a reference number.
Please provide as much detail as possible when logging a claim, including serial numbers, part numbers, and descriptions of the issues being encountered.

Once the claim is logged someone from our friendly support team will be in touch as soon as possible to organise your replacement.

Please send through your claim details to

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